Privacy & safety
How we store and process your data
Juku AI is operated by JUKU Learning Technologies Pvt. Ltd. This page outlines the current draft privacy position used in onboarding and parental consent flows, including how data is collected, used, stored, and protected across the platform.
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What this draft covers
This is the current working privacy policy for JUKU Learning Technologies Pvt. Ltd. It explains, in plain language, how we collect, store, use, and process data when students, parents, and guardians use Juku AI and related services. This draft may be updated as the policy is finalized.
Data we collect
We may collect account and onboarding details such as names, email addresses, phone numbers, school profile information shared by the family, curriculum context, login credentials, learning interactions, uploaded content, support messages, and technical usage information needed to operate the product safely and reliably.
How we use data
JUKU Learning Technologies Pvt. Ltd. uses data to provide the platform, verify parental consent, personalize learning, improve tutoring quality, secure accounts, troubleshoot issues, communicate important updates, and support students, parents, and guardians.
Parental consent data
Connected to the parent-consent step
For first-time student onboarding, we store the child email, parent email, parent name, and parent phone number so we can send a parental consent request, verify approval, and keep a record that onboarding was properly authorized.
Storage and processing
Data may be stored and processed by JUKU Learning Technologies Pvt. Ltd. and trusted infrastructure providers that help us run the platform, such as hosting, email delivery, analytics, security, and support systems. We aim to keep access limited to people and systems that need it for legitimate operational reasons.
Model improvement
How data shapes the product
We may use anonymized data collected on the platform to train, evaluate, and improve our models and product experience. When we do this, we aim to remove or minimize information that directly identifies an individual person.
Security and retention
Keeping accounts safe
We use reasonable technical and operational safeguards to protect data. We keep information for as long as it is needed for learning operations, legal or safety reasons, support needs, or legitimate business records, and then we delete or de-identify it when appropriate.
Questions or concerns
If you have any questions, feedback, or concerns, please contact JUKU Learning Technologies Pvt. Ltd. at support@heyjuku.com or call +91 70487 41184.
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